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Privacy

Principles

The privacy of your personal information is important to us. We’re committed to protecting your privacy and safeguarding your personal information. We’re guided by six key principles in the handling of your personal information.

1. Transparency. We aim to provide you with clear understanding of the personal information we collect, why and how that information is used, and how we protect your personal information. You may contact us to learn more about our privacy practices and to raise any complaints.

2. Choice. You have the ability to make your own choices about the information you share with us, how it’s used and when it should be updated, unless otherwise mandated by law. Where appropriate, we’ll obtain your written consent to collect, use or disclose personal information.

3. Accountability. We’re committed to protecting your privacy. Our privacy practices take into consideration legal and privacy notice requirements and how you may ask questions about the way your information is used.

4. Restraint. Personal information that’s collected, used, disclosed and retained is limited to only what’s necessary.

5. Access and Correction. We’re committed to maintaining accurate and complete personal information. You may request access to your personal information and make corrections.

6. Security. Your personal information is protected by appropriate safeguards to maintain its confidentiality.

If you wish to learn more about these principles, see the Notices below for more information.

Notices - Members

  • What is personal information?

    Personal information is information about an identifiable individual. Some examples of personal information we collect about you, our members, include:

    • Age, date of birth, address, gender, salary, social insurance number (“SIN”), internally generated Ontario Teachers’ account number, beneficiary information, banking information, tax information, pension amounts, marital status, plan membership date, power of attorney, health-related information, etc.

    Personal information we collect may be used for various purposes. See the Use tab for more information on how different personal information is used for different purposes.

    How do we collect your personal information?

    The personal information we use is collected primarily from two sources: you and your employer.

    • From you – most of the personal information we gather comes directly from you through the phone, your Ontario Teachers’ online account, and other documents and communication channels.
    • From employers – your employer provides your personal information when you first become a member, such as address, SIN, date of birth, pay information, etc. Once you become a member, your employer regularly provides us with information about your salary, contributions, service and other applicable member events, such as leaves of absence, termination and retirement dates, and long-term disability participation, etc. Your employer transfers this information to us electronically when they process payroll information.
    • Other sources – in some cases we may collect personal information about you from other sources, such as information from your union.
  • How we use and disclose your personal information

    We collect, use and share personal information about you for the purposes of administering the Ontario Teachers’ Pension Plan (the “plan”) and your pension benefit, communicating with and serving you, or otherwise in accordance with your consent.

    We use personal information for individual member purposes, and for broader plan purposes. Below are some examples of how we use personal information about you:

    • SIN – required for the purpose of reporting income to the Canada Revenue Agency (CRA).
    • Salary – used to calculate your pension contributions, to determine your average annual salary for pension calculations and to collect contributions if you choose to buy back service in the plan.
    • Banking information – required so that monthly pension benefits can be directly deposited into your bank account.
    • Plan membership status – may be used to send you surveys relating to plan administration activities and collecting survey responses.
    • Legal disclosure – may disclose personal information to your authorized representative, legal guardian, appointed substitute decision maker, power of attorney or someone otherwise authorized by law, if necessary to administer the plan.
    • Website usage – may use personal information collected while you’re logged into your Ontario Teachers’ online account to measure and analyze website usage to enhance your online experience.
    • Data analytics – may use personal information to perform data analytics to improve our understanding of your needs, to improve the quality of services we offer you, and to facilitate the development of communications strategies.
    • Overall plan management – may use personal information for aggregate analyses of plan liabilities and performance, and to evaluate, improve and manage the plan, our operations, and our service to you.

    Your personal information may also be shared with your employer or other third parties when it’s necessary for administering the plan or for you to receive technical or other services. Below are some examples of third parties that we share your personal information with, and why:

    • Actuarial advisors – used to perform a valuation of the plan.
    • CRA – required by tax laws to report certain personal information to the CRA, such as your SIN and pension adjustment amount.
    • Other pension plans – may be disclosed if you transfer into or out of the plan to another pension plan. You’ll be asked to authorize the disclosure of your personal information to both the exporting and importing plan, as required.
    • Mailing services – used to send you statements and other communications about the plan and your benefits.
    • Medical advisors – may be disclosed to medical advisors to assess your eligibility for disability benefits, and other plan options and features based on your medical condition.
    • Survey services – may be disclosed to deliver or administer surveys relating to plan administration activities and to collect survey responses.
    • Members’ legal representative – may be disclosed to a legal guardian, appointed substitute decision maker, power of attorney or someone otherwise authorized by law, if necessary to administer the plan.

    Some third parties that provide services to us may be located, or may store personal information necessary to provide such services, outside Canada. Personal information stored outside Canada may be subject to the laws of the country in which the third party is located or the data is stored. That country may have laws requiring personal information be disclosed to government bodies or courts under different circumstances than would apply in Canada.

    Whenever personal information is transferred to a third party service provider, we impose contractual obligations on such service provider to protect that information and to limit its use only to purposes required for the service. We perform privacy and security due diligence in respect of all third parties that are engaged to provide services to us. The purpose of this exercise is to determine whether a prospective third party service provider maintains the administrative, technical and physical safeguarding measures to protect your personal information while in the custody of such third party service provider, and otherwise assess privacy risks involved in the proposed service provider arrangement.

    In some circumstances, we’re permitted by law to use and disclose personal information about you without your consent. For example, in addition to the personal information that’s required by law to administer the plan, your personal information may be used or disclosed to investigate and prevent fraud, to protect the rights, interests and property of Ontario Teachers’, its employees, and members of the plan, or if required by a court order.

  • Communications

    We respect your choices about how you receive communications from us. Please note however, legal requirements mandate that some of our communications about pensions must be provided to all members. Some examples include the annual statement of benefits, notice of plan amendments, termination statement, notice of retirement options, etc. You may choose to receive this information either via email or post mail by calling or writing to us, or by reply email. However, you may not be able to opt out of receiving the communications entirely due to the aforementioned legal requirement.

    For non-mandatory communications that provide you with information about the plan, you can change your communication preferences in your Ontario Teachers’ online account, by using the “update preferences” link or by replying “unsubscribe” to email communications sent by us. You can also opt to receive such non-mandatory communications by post mail, by calling or writing to us, or by reply email. Some examples of non-mandatory communications include newsletters such as Pensionwise and Pension News, invitations to our annual general meeting, payroll changes to pensioners, our annual report, service awareness notifications, etc.

    Promotional information may also be included in some non-mandatory communications or posted on social media platforms we administer. For example, promotional information may be included in newsletters. You may unsubscribe from receiving newsletters or other emails with promotional information by replying “unsubscribe.” You may also change your communications preferences in your Ontario Teachers’ online account, by calling or writing to us, or by using the “update preferences” link within the email communication.

    Plan Participation

    Because your participation in the plan is mandatory, you can’t entirely withdraw from our collection, use and disclosure of your personal information for plan administration purposes. However, you may consent to and withdraw from the use of your personal information for non-mandatory purposes, such as special promotions of products and services available from third parties.

  • You may request access to your personal information at any time. However, in certain situations, we may not be able to provide access to all the personal information we hold about you. If that’s the case, we’ll explain the reasons for our decision when responding to your request. For example, in some cases the information may contain details about other individuals, or there may be legal, security, or commercial proprietary reasons why information is withheld.

    You’re responsible for ensuring the personal information we have on file about you is accurate and up-to-date. You can make corrections to personal information in your Ontario Teachers’ online account, by phone or in person.

    To request access to your personal information, please make a request in writing identifying yourself, the information you want to review and how we can contact you.

    Ontario Teachers’ Pension Plan
    Fax: (416) 730-7807
    Fax Toll Free: 1 (800) 949-8208
    Email: inquiry@otpp.com
    Mail: 5650 Yonge Street, Toronto, Ontario M2M 4H5

  • Your personal information may also be shared with your employer or other third parties when it’s necessary for administering the plan or for you to receive technical or other services. Below are some examples of third parties that we share your personal information with, and why:

    • Actuarial advisors – used to perform a valuation of the plan.

    • CRA – required by tax laws to report certain personal information to the CRA, such as your SIN and pension adjustment amount.

    • Other pension plans – may be disclosed if you transfer into or out of the plan to another pension plan. You’ll be asked to authorize the disclosure of your personal information to both the exporting and importing plan, as required.

    • Mailing services – used to send you statements and other communications about the plan and your benefits.

    • Medical advisors – may be disclosed to medical advisors to assess your eligibility for disability benefits, and other plan options and features based on your medical condition.

    • Survey services – may be disclosed to deliver or administer surveys relating to plan administration activities and to collect survey responses.

    • Members’ legal representative – may be disclosed to a legal guardian, appointed substitute decision maker, power of attorney or someone otherwise authorized by law, if necessary to administer the plan.

    Some third parties that provide services to us may be located, or may store personal information necessary to provide such services, outside Canada. Personal information stored outside Canada may be subject to the laws of the country in which the third party is located or the data is stored. That country may have laws requiring personal information be disclosed to government bodies or courts under different circumstances than would apply in Canada.

    Whenever personal information is transferred to a third party service provider, we impose contractual obligations on such service provider to protect that information and to limit its use only to purposes required for the service. We perform privacy and security due diligence in respect of all third parties that are engaged to provide services to us. The purpose of this exercise is to determine whether a prospective third party service provider maintains the administrative, technical and physical safeguarding measures to protect your personal information while in the custody of such third party service provider, and otherwise assess privacy risks involved in the proposed service provider arrangement.

    In some circumstances, we’re permitted by law to use and disclose personal information about you without your consent. For example, in addition to the personal information that’s required by law to administer the plan, your personal information may be used or disclosed to investigate and prevent fraud, to protect the rights, interests and property of Ontario Teachers’, its employees, and members of the plan, or if required by a court order.

  • We retain personal information for only as long as it’s needed to administer the plan or as otherwise permitted or required by law. In some cases, we’ll retain personal information as necessary for as long as you’re a member of the plan, or if your estate or beneficiaries have potential entitlements.

    If you have any questions about how long we’ll retain your personal information, please contact us.

  • Our website, including your Ontario Teachers’ online account, uses cookies, analytics tools and other similar technologies to evaluate the performance and functionality of the sites. These technologies are generally used to help improve visitors’ experience on the sites – for example, sign-in information, remembering preferences, and recognizing that users have visited the site previously. Please review our website privacy notice for more information on the data that cookies collect and how these technologies are used on our website.

    You’re always free to block, delete, or disable these technologies if your browser, application, or device permits. Please review your device and browser settings to allow all, allow some, or block all cookies.

    Please note that if you block cookies or other similar technologies, you may not be able to take advantage of certain site features, services, applications, or tools. You may also be required to re-enter your password more frequently during your browsing session.

  • We use safeguards designed to protect your personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. Below are some examples of how we protect your personal information:

    • Administrative – access to personal information is limited to employees on a “need to know” basis as required for their business functions, and employees are trained on our privacy practices.

    • Technical – firewalls, data encryption, and information access authorization controls are used to prevent unauthorized access to information.

    • Physical – production of hard copy documents containing personal information is discouraged and limited to legitimate business functions. Any hard copy documents containing personal information are expressly labeled as containing personal information and stored in locked filing cabinets that have restricted access. Documents are shredded or otherwise destroyed when no longer needed.

    Safeguards are periodically reviewed to ensure they continue to be appropriate in protecting your personal information.

    We’d like to remind you that messages sent over the internet, including email, are never 100% secure. You should exercise caution in deciding what information to send to us by email and how to secure it. We take necessary precautions to prevent sending sensitive personal information, such as SIN, date of birth, bank account numbers and names of beneficiaries, etc., to you via email.

    We’ll never send you unsolicited email requests for personal information. Should you ever receive a suspicious email that looks to be from us, don’t click on it and contact us immediately.

    Recommended Precautions

    • Always use your Ontario Teachers’ online account or contact us by phone to update your personal information.

    • Be aware of potential scammers who may use fake emails, pop-up ads, text messages, or phone calls to try to trick you into sharing personal information.

    • Open emails from those you know. If you don’t recognize the sender, think twice before opening or responding to unsolicited email. And don’t click on email links or attachments from unknown sources unless you’re sure they’re coming from a reputable source.

    • Keep your Ontario Teachers’ account number and password confidential. Don’t share them with anyone, including family members.

    • If you believe that your Ontario Teachers’ account number or password are no longer secure, or you receive what may be a phishing email, spam or other suspicious messages that look like they’re from Ontario Teachers’, contact us immediately.

  • If you have any questions or concerns about how we handle your personal information, please contact us:

    Ontario Teachers’ Pension Plan
    Phone: (416) 226-2700
    Toll Free: 1 (800) 668-0105
    Fax: (416) 730-7807
    Fax Toll Free: 1 (800) 949-8208
    Email: inquiry@otpp.com
    Mail: 5650 Yonge Street, Toronto, Ontario M2M 4H5

Notices - Website Visitors

  • What is personal information?

    Personal information is information about an identifiable individual. Some examples of personal information we collect about you include:

    • Name, address, phone number, email address, age, gender identity, Internet Protocol (“IP”) address, etc.

    Personal information that we collect may be used for various purposes. See the Use tab for more information on how different personal information is used for different purposes.

    How do we collect your personal information?

    The personal information we use is collected primarily from three sources: you, cookies and similar technologies, and third party service providers.

    • From you – when you access our website located at https://www.otpp.com (the “Website”), when you contact us with a comment, question or complaint and are asked to provide additional information for us to be able to assist you, and in the course of managing Ontario Teachers’ investments and undertaking due diligence.
    • From cookies and similar technologies – when you access the Website, it collects information about the pages you view, the links you click and other actions you perform while accessing the Website.
    • From third party service providers – when you engage with us, content on the Website, or our content through third-party social networking websites and applications, you may allow us to have access to certain information associated with your social media account, such as name, username, email address, profile picture, etc.

    If you’re providing personal information on the Website in your capacity as a member of the Ontario Teachers’ Pension Plan, please review the privacy notice for Members.

  • How we use and disclose your personal information

    We collect, use and share personal information about you for the purposes of managing Ontario Teachers’ investment activities and conducting due diligence, understanding your interests, preferences and needs, providing visitors with a customized digital experience, and presenting new tools and website functions. Below are some examples of how we use personal information about you:

    • Personal information – used to perform due diligence regarding potential investments, investment advisors or fund managers, and to manage Ontario Teachers’ investments; also used to perform research in order to gauge the digital audience as well as reporting on marketing and communication performance.
    • Contact information – used to communicate with you.
    • Aggregate information – used to design and manage Website content and functions.

    Your information may also be shared with third parties who provide services on our behalf. Below are some examples of third parties that we share your personal information with, and why:

    • Analytics providers – disclosed to track and monitor the use of the Website, and to build content for the Website.
    • Social engagement tool providers – disclosed to monitor your interest in us and to manage marketing and communications campaigns.

    Some third parties that provide services to us may be located, or may store personal information necessary to provide such services, outside Canada. Personal information stored outside Canada may be subject to the laws of the country in which the third party is located or the data is stored. That country may have laws requiring personal information be disclosed to government bodies or courts under different circumstances than would apply in Canada.

    Whenever personal information is transferred to a third party service provider, we impose contractual obligations on such service provider to protect that information and to limit its use only to purposes required for the service. We perform privacy and security due diligence in respect of all third parties that are engaged to provide services to us. The purpose of this exercise is to determine whether a prospective third party service provider maintains the administrative, technical and physical safeguarding measures to protect your personal information while in the custody of such third party service provider, and otherwise assess privacy risks involved in the proposed service provider arrangement.

    In some circumstances, we’re permitted by law to use and disclose personal information about you without your consent. For example, in addition to the personal information that’s required by law to administer the plan, your personal information may be used or disclosed to investigate and prevent fraud, to protect the rights, interests and property of Ontario Teachers’, its employees, and members of the plan, or if required by a court order.

  • By accessing and using the Website, you’re consenting to the collection of your website use behaviour.

    Our website uses cookies and other similar technologies, including analytics tools to evaluate the performance and functionality of the Website. This information may include the pages visited, the type of web browser used, the level of encryption supported by the browser, as well as visitors’ IP addresses. We may also use such technologies to collect information about online activities and preferences of the Website visitors and users. Some examples include:

    • Web pages visited
    • Length of visits
    • Successful downloads of any resources.

    This information may be used to help us better understand visitor interests, preferences and needs, provide visitors with a customized online experience, and to present new tools and website functions. While we never sell your personal information to other organizations or individuals, certain analytics tools may track user internet behaviours which may result in internet based advertising.

    However, you’re always free to block, delete, or disable these technologies if your browser, application, or device so permits. Please review your device and browser settings to allow all, allow some, or block all cookies.

    Please note that if you block cookies or other similar technologies, you may not be able to take advantage of certain site features, services, applications, or tools.

  • You may request access to your personal information that we have on file. However, in certain situations, we may not be able to provide access to all the personal information we hold about you. If that’s the case, we’ll explain the reasons for our decision when responding to your request. For example, in some cases the information may contain details about other individuals, or there may be legal, security, or commercial proprietary reasons why information is withheld.

    To request access to your personal information not readily available to you, please make a request in writing identifying yourself, the information you want to review and how we can contact you.

    Ontario Teachers’ Pension Plan
    Fax: (416) 730-5349
    Email: communications@otpp.com
    Mail: 5650 Yonge Street, Toronto, Ontario M2M 4H5

  • Your information may also be shared with third parties who provide services on our behalf. Below are some examples of third parties that we share your personal information with, and why:

    • Analytics providers – disclosed to track and monitor the use of the Website, and to build content for the Website.
    • Social engagement tool providers – disclosed to monitor your interest in us and to manage marketing and communications campaigns.

    Some third parties that provide services to us may be located, or may store personal information necessary to provide such services, outside Canada. Personal information stored outside Canada may be subject to the laws of the country in which the third party is located or the data is stored. That country may have laws requiring personal information be disclosed to government bodies or courts under different circumstances than would apply in Canada

    Whenever personal information is transferred to a third party service provider, we impose contractual obligations on such service provider to protect that information and to limit its use only to purposes required for the service. We perform privacy and security due diligence in respect of all third parties that are engaged to provide services to us. The purpose of this exercise is to determine whether a prospective third party service provider maintains the administrative, technical and physical safeguarding measures to protect your personal information while in the custody of such third party service provider, and otherwise assess privacy risks involved in the proposed service provider arrangement.

    In some circumstances, we’re permitted by law to use and disclose personal information about you without your consent. For example, in addition to the personal information that’s required by law to administer the plan, your personal information may be used or disclosed to investigate and prevent fraud, to protect the rights, interests and property of Ontario Teachers’, its employees, and members of the plan, or if required by a court order.

  • We’ll retain your personal information for as long as necessary to maintain and improve the performance of the Website, or as otherwise permitted or required by law.

    If you have any questions about how long we’ll retain your personal information, please contact us.

  • Our website uses cookies and other similar technologies, including analytics tools such as Google Analytics and Adobe Analytics, to evaluate the performance and functionality of the Website. This information may include the pages visited, the type of web browser used, the level of encryption supported by the browser, as well as visitors’ IP addresses. We may also use such technologies to collect information about online activities and preferences of the Website visitors and users. Some examples include:

    • Web pages visited
    • Length of visits
    • Successful downloads of any resources.

    This information may be used to help us better understand visitor interests, preferences and needs, provide visitors with a customized online experience, and to present new tools and website functions. While we never sell your personal information to other organizations or individuals, certain analytics tools such as Google Analytics, may track user internet behaviours which may result in internet based advertising. Learn about how Google uses your information.

    You’re always free to block, delete, or disable these technologies if your browser, application, or device so permits. Please review your device and browser settings to allow all, allow some, or block all cookies.

    Please note that if you block cookies or other similar technologies, you may not be able to take advantage of certain site features, services, applications, or tools. You may also be required to re-enter your password more frequently during your browsing session.

  • We use safeguards designed to protect your personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. Below are some examples of how we protect your information:

    • Administrative – access to personal information is limited to employees on a “need to know” basis as required for their business functions, and employees are trained on our privacy practices.
    • Technical – firewalls, data encryption, and information access authorization controls are used to prevent unauthorized access to information.
    • Physical – production of hard copy documents containing personal information is discouraged and limited to legitimate business functions. Any hard copy documents containing personal information are expressly labeled as containing personal information and stored in locked filing cabinets that have restricted access. Documents are shredded or otherwise destroyed when no longer needed.

    Safeguards are periodically reviewed to ensure they continue to be appropriate in protecting your personal information.

    We’d like to remind you that messages sent over the internet, including email, are never 100% secure. You should exercise caution in deciding what information to send to us by email and how to secure it. We take necessary precautions to prevent sending sensitive personal information, such as SIN, date of birth, bank account numbers and names of beneficiaries, etc., to you via email.

    We’ll never send you unsolicited email requests for personal information. Should you ever receive a suspicious email that looks to be from us, don’t click on it and contact us immediately.

  • If you have any questions or concerns about how we handle your personal information, please contact us:

    Ontario Teachers’ Pension Plan
    Phone: (416) 228-5900
    Toll Free: 1-877-812-7989
    Fax: (416) 730-5349
    Email: communications@otpp.com
    Mail: 5650 Yonge Street, Toronto, Ontario M2M 4H5

Notices - Job Applicants

  • What is personal information?

    Personal information is information about an identifiable individual. Some examples of personal information we collect about you include:

    • Name, email address, phone number, mailing address, resume, cover letter, credit and criminal history, reference check information, information from interviews, psychometric and/or behavioural assessment results, proof of eligibility to work, driver’s licence number, salary, other sensitive and demographic information, etc.

    Personal information that we collect may be used for various purposes. See the Use tab for more information on how different personal information is used for different purposes.

    How do we collect your personal information?

    The personal information we use is collected primarily from you, past employers or other references, and third party service providers.

    • From you – most of the personal information that we gather comes directly from you through our online based recruitment portal and through recruitment agencies. We may also take interview notes, and may record telephone or video interviews. We may also collect personal information that you provide in IQ, psychological and/or behavioural assessments that you may complete as part of the application process. We may also collect optional, self-identified demographic information (such as gender, age, nationality or ethnic group), which is used on an aggregated basis for the purpose of supporting our employment equity and diversity initiatives and special programs. Appropriate privacy notices will be provided and consent obtained when optional, self-identification information is collected.
    • From past employers or other references – references that you provide may be contacted to gather qualitative information about your performance, skills and knowledge.
    • From third party service providers – various third party service providers, such as recruitment agencies and background check firms will provide personal information relating to criminal, credit, education, employment and reference background checks. A third party application tool may also be used to record video interviews.

    We may also ask for additional information to assist us with our recruitment process, and in the event that you’re offered employment with us, for employee administration and management.

  • How we use and disclose your personal information

    We collect, use and share personal information for the purposes of considering you as a candidate for present or future employment. Your personal information will also be included in your employment records if you become our employee. Below are some examples of how we use personal information about you:

    • Contact information – used to communicate with you and provide you with updates about your application.
    • Prior work experience information and references – used to verify your qualifications and to assess your suitability to current or future positions.
    • Proof of eligibility to work – used to ensure that you’re eligible to work in the relevant country as required by law.

    We may also collect and use optional, self-identification information for the purpose of supporting our employment equity and diversity initiatives and special programs. Below are some examples of how we use optional, self-identification information:

    • Self-identified sociodemographic information – used on an aggregated basis to support our employment equity and diversity initiatives and special programs.

    Your personal information may also be shared with third parties when it’s necessary to facilitate the recruitment process or for you to receive other services. Below are some examples of third parties that we share your personal information with:

    • Background check firms – used to perform criminal, credit, education, employment and reference checks to verify and vet candidates.
    • Immigration firms – to assist with obtaining applicable work permits, or relocation if applicable, of successful candidates.
    • Psychometric and behavioural assessment firms – to administer IQ, psychological and/or behavioural assessments of candidates.

    Some third parties that provide services to us may be located, or may store personal information necessary to provide such services, outside Canada. Personal information stored outside Canada may be subject to the laws of the country in which the third party is located or the data is stored. That country may have laws requiring personal information be disclosed to government bodies or courts under different circumstances than would apply in Canada.

    Whenever personal information is transferred to a third party service provider, we impose contractual obligations on such service provider to protect that information and to limit its use only to purposes required for the service. We perform privacy and security due diligence in respect of all third parties that are engaged to provide services to us. The purpose of this exercise is to determine whether a prospective third party service provider maintains the administrative, technical and physical safeguarding measures to protect your personal information while in the custody of such third party service provider, and otherwise assess privacy risks involved in the proposed service provider arrangement.

    In some circumstances, we’re permitted by law to use and disclose personal information about you without your consent. For example, in addition to the personal information that’s required by law to administer the plan, your personal information may be used or disclosed to investigate and prevent fraud, to protect the rights, interests and property of Ontario Teachers’, its employees, and members of the plan, or if required by a court order.

    Unless otherwise requested, your information will not be used for marketing, soliciting business, non-recruiting, or non-employment related activities.

  • We’ll obtain your consent prior to conducting any background check processes or psychological and/or behavioural assessments. However, by submitting your application through our online based recruitment portal or through a recruitment agency, you’re consenting to the collection, use, and disclosure of your personal information necessary to assess you as a potential candidate.

    However, by submitting your application through our online based recruitment portal or through a recruitment agency, you’re consenting to the collection, use, and disclosure of your personal information necessary to assess you as a potential candidate.

    You can choose to withdraw from the application process at any time by contacting us by phone or email. You may also request erasure of your personal information from our systems by phone or email.

    Ontario Teachers’ Pension Plan
    Phone: (416) 228-5900
    Toll Free: 1-877-812-7989
    Fax: (416) 730-5349
    Email: communications@otpp.com

  • You can correct your personal information by updating your profile through our online based recruitment portal, by phone, or in person.

    You may also request access to your personal information not readily available to you at any time. However, in certain situations, we may not be able to provide access to all the personal information we hold about you. If that is the case, we’ll explain the reasons for our decision when responding to your request. For example, in some cases the information may contain details about other individuals, or there may be legal, security, or commercial proprietary reasons why information is withheld.

    To request access to your personal information not readily available to you, please make a request in writing identifying yourself, the information you want to review and how we can contact you.

    Ontario Teachers’ Pension Plan
    Fax: (416) 730-5349
    Email: communications@otpp.com
    Mail: 5650 Yonge Street, Toronto, Ontario M2M 4H5

  • Your personal information may also be shared with third parties when it’s necessary to facilitate the recruitment process or for you to receive other services. Below are some examples of third parties that we share your personal information with:

    • Background check firms – used to perform criminal, credit, education, employment and reference checks to verify and vet candidates.
    • Immigration firms – to assist with obtaining applicable work permits, or relocation if applicable, of successful candidates.
    • Psychometric and behavioural assessment firms – to administer IQ, psychological and/or behavioural assessments of candidates.

    Some third parties that provide services to us may be located, or may store personal information necessary to provide such services, outside Canada. Personal information stored outside Canada may be subject to the laws of the country in which the third party is located or the data is stored. That country may have laws requiring personal information be disclosed to government bodies or courts under different circumstances than would apply in Canada.

    Whenever personal information is transferred to a third party service provider, we impose contractual obligations on such service provider to protect that information and to limit its use only to purposes required for the service. We perform privacy and security due diligence in respect of all third parties that are engaged to provide services to us. The purpose of this exercise is to determine whether a prospective third party service provider maintains the administrative, technical and physical safeguarding measures to protect your personal information while in the custody of such third party service provider, and otherwise assess privacy risks involved in the proposed service provider arrangement.

    In some circumstances, we’re permitted by law to use and disclose personal information about you without your consent. For example, in addition to the personal information that’s required by law to administer the plan, your personal information may be used or disclosed to investigate and prevent fraud, to protect the rights, interests and property of Ontario Teachers’, its employees, and members of the plan, or if required by a court order.

    Unless otherwise requested, your information will not be used for marketing, soliciting business, non-recruiting, or non-employment related activities.

  • If you withdraw your job application or are an unsuccessful job applicant, we’ll retain your personal information for a reasonable period after your application. We retain this information for various reasons, including to consider you for other current or future positions with us, in case of a legal challenge in respect of a recruitment decision, and to help us better understand, analyze and improve our recruitment process. However, you may also request erasure of your personal information from our systems by phone or email.

    Ontario Teachers’ Pension Plan
    Phone: (416) 228-5900
    Toll Free: 1-877-812-7989
    Fax: (416) 730-5349
    Email: communications@otpp.com

    If you’re offered and accept employment with us, your personal information collected during the application and recruitment process will become part of your employment record. In these cases, we’ll retain personal information as necessary for as long as you’re an employee and for a reasonable period thereafter.

    If you have any questions about how long we’ll retain your personal information, please contact us.

  • Our website uses cookies, analytics tools and other similar technologies to evaluate the performance and functionality of the sites. These technologies are generally used to help improve visitors’ experience on the sites – for example, log in information, remembering preferences and recognizing that users have visited the site previously. Please review our website privacy notice for more information on the data cookies collect and how these tools are used on our website.

    You’re always free to block, delete, or disable these technologies if your browser, application, or device so permits. Please review your device and browser settings to allow all, allow some, or block all cookies.

    Please note that if you block cookies or other similar technologies, you may not be able to take advantage of certain site features, services, applications, or tools. You may also be required to re-enter your password more frequently during your browsing session.

  • We use safeguards designed to protect your personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. Below are some examples of how we protect your personal information:

    • Administrative – access to personal information is limited to employees on a “need to know” basis as required for their business functions, and employees are trained on our privacy practices.
    • Technical – firewalls, data encryption, and information access authorization controls are used to prevent unauthorized access to information.
    • Physical – production of hard copy documents containing personal information is discouraged and limited to legitimate business functions. Any hard copy documents containing personal information are expressly labeled as containing personal information and stored in locked filing cabinets that have restricted access. Documents are shredded or otherwise destroyed when no longer needed.

    Safeguards are periodically reviewed to ensure they continue to be appropriate in protecting your personal information.

    We’d like to remind you that messages sent over the internet, including email, are never 100% secure. You should exercise caution in deciding what information to send to us by email and how to secure it. We take necessary precautions to prevent sending sensitive personal information, such as SIN, date of birth, bank account numbers and names of beneficiaries, etc., to you via email.

    We’ll never send you unsolicited email requests for personal information. Should you ever receive a suspicious email that looks to be from us, don’t click on it and contact us immediately.

  • If you have any questions or concerns about how we handle your personal information, please contact us:

    Ontario Teachers’ Pension Plan
    Phone: (416) 228-5900
    Toll Free: 1-877-812-7989
    Fax: (416) 730-5349
    Email: communications@otpp.com
    Mail: 5650 Yonge Street, Toronto, Ontario M2M 4H5

Notices - Potential Candidates

  • Potential Candidates are those that use the “Introduce Yourself” feature on the Career Opportunities section of our website, and who are not applying for a particular role with Ontario Teachers’.

    What is personal information?

    Personal information is information about an identifiable individual. Some examples of personal information we collect about potential candidates include:

    • Name, email address, phone number, mailing address, resume, country where you are interested in working, self-identification and sociodemographic information, other sensitive and demographic information, etc.

    Personal information that we collect may be used for various purposes. See the Use tab for more information on how different personal information is used for different purposes.

    How do we collect the personal information of Potential candidates?

    We collect the personal information we use directly from you when you indicate that you are interested in working at Ontario Teachers’ including when you submit information and materials though our online recruitment portal or when you sign up for Ontario Teachers’ information sessions or other recruitment events hosted by us.. We may also collect optional, self-identified demographic information (such as gender, age, nationality or ethnic group), which is used on an aggregated basis for the purpose of supporting our employment equity and diversity initiatives and special programs. Appropriate privacy notices will be provided and consent obtained when optional, self-identification information is collected.

  • How we use and disclose your personal information

    We collect and use personal information for the purposes of considering you for potential future employment opportunities at Ontario Teachers’, including assessing your skills, qualifications, and interests for the purposes of determining your suitability for a potential position. Your personal information will be included in your employment records if you become our employee. We use personal information about you for the purposes of:

    • Contact information – used to communicate with you about your potential candidate submissions and to provide you with updates about potential opportunities at Ontario Teachers’ and about related recruitment processes.
    • Prior work experience information– used to assess your qualifications as a potential candidate for future positions.

    We may also collect and use optional, self-identification information for the purpose of supporting our equity and diversity initiatives and special programs. Self-identified sociodemographic information may be used on an aggregated basis to support our equity and diversity initiatives and special programs.

  • By submitting your personal information as a potential candidate for potential future opportunities with Ontario Teachers’ through our online portal you’re consenting to the collection, use, and disclosure of your personal information necessary to assess you as a potential candidate and inform you of potential job opportunities of interest from time to time. Because the purpose of a potential candidate submission is to keep your information on file for future opportunities, your consent remains in place until you notify us that you’d like to withdraw.

    You can choose to withdraw your consent at any time by contacting us by phone or email. You may also request erasure of your personal information from our systems by phone or email.

    Ontario Teachers’ Pension Plan
    Phone: (416) 228-5900
    Toll Free: 1-877-812-7989
    Fax: (416) 730-5349
    Email: communications@otpp.com

  • You can correct your personal information by updating your profile through our online based recruitment portal, by phone, or by email.

    You may also request access to your personal information not readily available to you at any time. However, in certain situations, we may not be able to provide access to all the personal information we hold about you. If that is the case, we’ll explain the reasons for our decision when responding to your request. For example, in some cases the information may contain details about other individuals, or there may be legal, security, or commercial proprietary reasons why information is withheld.

    To request access to your personal information not readily available to you, please make a request in writing identifying yourself, the information you want to review and how we can contact you.

    Ontario Teachers’ Pension Plan
    Fax: (416) 730-5349
    Email: communications@otpp.com
    Mail: 5650 Yonge Street, Toronto, Ontario M2M 4H5

  • Your personal information may also be shared with third parties when it’s necessary to evaluate your candidacy for a potential job at Ontario Teachers’ and to facilitate that recruitment process.

    We may share your personal information with third parties such as other Ontario Teachers’ entities. We may share your information with other members of our group of companies (including outside of your home jurisdiction) for the purposes set out in this Privacy Notice and as necessary to administer any potential future recruitment processes.

    Some third parties that provide services to us may be located, or may store personal information necessary to provide such services, outside the country you live in. Personal information stored in other countries may be subject to the laws of those countries. Those countries may have laws requiring personal information be disclosed to government bodies or courts under different circumstances than would apply in your country.

    Whenever personal information is transferred to a third party service provider, we impose contractual obligations on such service provider to protect that information and to limit its use only to purposes required for the service. We perform privacy and security due diligence in respect of all third parties that are engaged to provide services to us. The purpose of this exercise is to determine whether a prospective third party service provider maintains the administrative, technical and physical safeguarding measures to protect your personal information while in the custody of such third party service provider, and otherwise assess privacy risks involved in the proposed service provider arrangement.

    In some circumstances, we’re permitted by law to use and disclose personal information about you without your consent. For example, in addition to the personal information that’s required to evaluate your candidacy, your personal information may be used or disclosed to investigate and prevent fraud, to protect the rights, interests and property of Ontario Teachers’, its employees, and members of the plan, or if required by a court order.

    Unless otherwise requested, your information will not be used for marketing, soliciting business, non-recruiting, or non-employment related activities.

  • We will retain your personal information for a reasonable period after your submission. We retain this information for various reasons, including in case of a legal challenge and to help us better understand, analyze and improve our recruitment process. However, you may also request erasure of your personal information from our systems by phone or email.

    Ontario Teachers’ Pension Plan
    Phone: (416) 228-5900
    Toll Free: 1-877-812-7989
    Fax: (416) 730-5349
    Email: communications@otpp.com

    If you’re offered and accept employment with us, your personal information collected when you submit it during  the potential candidate and recruitment process will become part of your employment record. In these cases, we’ll retain personal information as necessary for as long as you’re an employee and for a reasonable period thereafter.

    Under some circumstances we may anonymize your personal information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent.

    If you have any questions about how long we’ll retain your personal information, please contact us.

  • Our website uses cookies, analytics tools and other similar technologies to evaluate the performance and functionality of the sites. These technologies are generally used to help improve visitors’ experience on the sites – for example, log in information, remembering preferences and recognizing that users have visited the site previously. Please review our website privacy notice for more information on the data cookies collect and how these tools are used on our website.

    You’re always free to block, delete, or disable these technologies if your browser, application, or device so permits. Please review your device and browser settings to allow all, allow some, or block all cookies.

    Please note that if you block cookies or other similar technologies, you may not be able to take advantage of certain site features, services, applications, or tools. You may also be required to re-enter your password more frequently during your browsing session.

  • We use safeguards designed to protect your personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. Below are some examples of how we protect your personal information:

    • Administrative – access to personal information is limited to employees on a “need to know” basis as required for their business functions, and employees are trained on our privacy practices.
    • Technical – firewalls, data encryption, and information access authorization controls are used to prevent unauthorized access to information.
    • Physical – production of hard copy documents containing personal information is discouraged and limited to legitimate business functions. Any hard copy documents containing personal information are expressly labeled as containing personal information and stored in locked filing cabinets that have restricted access. Documents are shredded or otherwise destroyed when no longer needed.

    Safeguards are periodically reviewed to ensure they continue to be appropriate in protecting your personal information.

    We’d like to remind you that messages sent over the internet, including email, are never 100% secure. You should exercise caution in deciding what information to send to us by email and how to secure it. We take necessary precautions to prevent sending sensitive personal information, such as SIN, date of birth, bank account numbers and names of beneficiaries, etc., to you via email.

    We’ll never send you unsolicited email requests for personal information. Should you ever receive a suspicious email that looks to be from us, don’t click on it and contact us immediately.

  • If you have any questions or concerns about how we handle your personal information, please contact us:

    Ontario Teachers’ Pension Plan
    Phone: (416) 228-5900
    Toll Free: 1-877-812-7989
    Fax: (416) 730-5349
    Email: communications@otpp.com
    Mail: 5650 Yonge Street, Toronto, Ontario M2M 4H5

FAQs – Members

  • You can review and update most of your personal information in your Ontario Teachers’ online account. You can also request access to your personal information by contacting us in writing.

    You may correct your own personal information by contacting us in writing or by phone.

    Ontario Teachers’ Pension Plan
    Phone: (416) 226-2700
    Toll Free: 1 (800) 668-0105
    Fax: (416) 730-7807
    Fax Toll Free: 1 (800) 949-8208
    Email: Inquiry@otpp.com
    Mail: 5650 Yonge Street, Toronto, Ontario M2M 4H5 Canada

  • Our website, including your Ontario Teachers’ online account, uses cookies, analytics tools and other similar technologies to evaluate the performance and functionality of the sites. These technologies are generally used to help improve visitors’ experience on the sites – for example, sign-in information, and remembering preferences, and recognizing that users have visited the site previously. Please review our website privacy notice for more information on the data that cookies collect and how these technologies are used on our website.

    You’re always free to block, delete, or disable these technologies if your browser, application, or device permits. Please review your device and browser settings to allow all, allow some, or block all cookies.

    Please note that if you block cookies or other similar technologies, you may not be able to take advantage of certain site features, services, applications, or tools. You may also be required to re-enter your password more frequently during your browsing session.

  • If you have any questions or concerns about how we handle your personal information, please contact us:

    Ontario Teachers’ Pension Plan
    Phone: (416) 226-2700
    Toll Free: 1 (800) 668-0105
    Fax: (416) 730-7807
    Fax Toll Free: 1 (800) 949-8208
    Email: Inquiry@otpp.com

  • Communications

    We respect your choices about how you receive communications from us. Please note however, legal requirements mandate that some of our communications about pensions must be provided to all members. Some examples include the annual statement of benefits, notice of plan amendments, termination statement, notice of retirement options, etc. You may choose to receive this information either via email or post mail by calling or writing to us, or by reply email. However, you may not be able to opt out of receiving the communications entirely due to the aforementioned legal requirement.

    For non-mandatory communications that provide you with information about the plan, you can change your communication preferences in your Ontario Teachers’ online account, by using the “update preferences” link or by replying “unsubscribe” to email communications sent by us. You can also opt to receive such non-mandatory communications by post mail, by calling or writing to us, or by reply email. Some examples of non-mandatory communications include newsletters such as Pensionwise and Pension News, invitations to our annual general meeting, payroll changes to pensioners, our annual report, service awareness notifications, etc.

    Promotional information may also be included in some non-mandatory communications or posted on social media platforms we administer. For example, promotional information may be included in newsletters. You may unsubscribe from receiving newsletters or other emails with promotional information by replying “unsubscribe.” You may also change your communications preferences in your Ontario Teachers’ online account, by calling or writing to us, or by using the “update preferences” link within the email communication.

    Plan Participation

    Because your participation in the plan is mandatory, you can’t entirely withdraw from our collection, use and disclosure of your personal information for plan administration purposes. However, you may consent to and withdraw from the use of your personal information for non-mandatory purposes, such as special promotions of products and services available from third parties.

  • We store personal information primarily in Canada. However, some third parties that provide services to us may store personal information necessary to provide such services outside Canada. Personal information stored outside Canada may be subject to the laws of the country in which the third party is located or the data is stored. That country may have laws requiring personal information be disclosed to government bodies or courts under different circumstances than would apply in Canada.

    Whenever personal information is transferred to a third party service provider, we impose contractual obligations on such service provider to protect that information and to limit its use only to purposes required for the service. We perform privacy and security due diligence in respect of all third parties that are engaged to provide services to us. The purpose of this exercise is to determine whether a prospective third party service provider maintains the administrative, technical and physical safeguarding measures to protect your personal information while in the custody of such service provider, and otherwise assess privacy risks involved in the proposed service provider arrangement.

    We don’t sell personal information to other organizations or individuals.

  • We review our privacy notices annually and update as necessary to ensure that members’ personal information is handled appropriately and in accordance with our privacy policies, procedures and practices, and to reflect relevant changes in legislation, applicable authority guidance and industry standards.

    Whenever we update our privacy notice, we’ll post a message in this privacy centre. Please check back for updates.

  • When you reach our call centre, we record your conversation for the following purposes: quality assurance, training and plan administration. All personal information discussed in the telephone call is handled in accordance with our privacy practices.

FAQs - Website Visitor

  • You can request access to your personal information by contacting us in writing.

    Ontario Teachers’ Pension Plan
    Fax: (416) 730-5349
    Email: communications@otpp.com
    Mail: 5650 Yonge Street, Toronto, Ontario M2M 4H

  • Our website uses cookies and other similar technologies, including analytics tools such as Google Analytics and Adobe Analytics, to evaluate the performance and functionality of the Website. This information may include the pages visited, the type of web browser used, the level of encryption supported by the browser, as well as visitors’ IP addresses. We may also use such technologies to collect information about online activities and preferences of the Website visitors and users. Some examples include:

    • Web pages visited

    • Length of visits

    • Successful downloads of any resources.

    This information may be used to help us better understand visitor interests, preferences and needs, provide visitors with a customized online experience, and to present new tools and website functions. While we never sell your personal information to other organizations or individuals, certain analytics tools such as Google Analytics, may track user internet behaviours which may result in internet based advertising. Learn about how Google uses your information.

    You’re always free to block, delete, or disable these technologies if your browser, application, or device so permits. Please review your device and browser settings to allow all, allow some, or block all cookies.

    Please note that if you block cookies or other similar technologies, you may not be able to take advantage of certain site features, services, applications, or tools. You may also be required to re-enter your password more frequently during your browsing session.

  • If you have any questions or concerns about how we handle your personal information, please contact us:

    Ontario Teachers’ Pension Plan
    Phone: (416) 228-5900
    Toll Free: 1 (877) 812-7989
    Fax: (416) 730-5349
    Email: communications@otpp.com
    Mail: 5650 Yonge Street, Toronto, Ontario M2M 4H5

  • We store personal information primarily in Canada. However, some third parties who provide services to us may store personal information necessary to provide such services outside Canada. Personal information stored outside Canada may be subject to the laws of the country in which the third party is located or the data is stored. That country may have laws that require that personal information be disclosed to government bodies or courts under different circumstances than would apply in Canada.

    Whenever personal information is transferred to a third party service provider, we impose contractual obligations on such service provider to protect that information and to limit its use only to purposes required for the service. We perform privacy and security due diligence in respect of all third parties that are engaged to provide services to us. The purpose of this exercise is to determine whether a prospective third party service provider maintains the administrative, technical and physical safeguarding measures to protect your personal information while in the custody of such service provider, and otherwise assess privacy risks involved in the proposed service provider arrangement.

    We don’t sell personal information to other organizations or individuals.

  • We review our privacy notices annually and update as necessary to ensure that your personal information is handled appropriately and in accordance with our privacy policies, procedures and practices, and to reflect relevant changes in legislation, applicable authority guidance and industry standards.

    Whenever we update our privacy notice, we’ll post a message in this privacy centre. Please check back for updates.

FAQs - Job Applicants

  • You can review and update most personal information through our online based recruitment portal. You may also update personal information by contacting us in writing or by phone.

    You may correct your own personal information not readily available to you by contacting us in writing or by phone.

    You can also request access to your personal information by contacting us in writing.

    Ontario Teachers’ Pension Plan
    Fax: 1 (416) 730-5349
    Email: communications@otpp.com
    Mail: 5650 Yonge Street, Toronto, Ontario M2M 4H5

  • Our website uses cookies, analytics tools and other similar technologies to evaluate the performance and functionality of the website. These technologies are generally used to help improve visitors’ experience on the website – for example, log in information, remembering preferences and recognizing that users have visited the site previously. Please review our website privacy notice for more information on the data cookies collect and how these tools are used on Ontario Teachers’ website.

    You’re always free to block, delete, or disable these technologies if your browser, application, or device so permits. Please review your device and browser settings to allow all, allow some, or block all cookies.

    Please note that if you block cookies or other similar technologies, you may not be able to take advantage of certain site features, services, applications, or tools. You may also be required to re-enter your password more frequently during your browsing session.

  • If you withdraw your job application or are an unsuccessful job applicant, we’ll retain your personal information for a reasonable period after your application. We retain this information for various reasons, including to consider you for other current or future positions with us, in case of a legal challenge in respect of a recruitment decision, and to help us better understand, analyze and improve our recruitment process. However, you may also request erasure of your personal information from our systems by phone or email.

    Ontario Teachers’ Pension Plan
    Phone: 1 (416) 228-5900
    Toll Free: 1 (877) 812-7989
    Fax: 1 (416) 730-5349
    Email: communications@otpp.com

    If you have any questions about how long we’ll retain your personal information, please contact us.

  • If you have any questions or concerns about how we handle your personal information, please contact us:

    Ontario Teachers’ Pension Plan
    Phone: 1 (416) 228-5900
    Toll Free: 1 (877) 812-7989
    Fax: 1 (416) 730-5349
    Email: communications@otpp.com
    Mail: 5650 Yonge Street, Toronto, Ontario M2M 4H5

  • We store personal information primarily in Canada. However, some third parties that provide services to us may store personal information necessary to provide such services outside Canada. Personal information stored outside Canada may be subject to the laws of the country in which the third party is located or the data is stored. That country may have laws requiring personal information be disclosed to government bodies or courts under different circumstances than would apply in Canada.

    Whenever personal information is transferred to a third party service provider, we impose contractual obligations on such service provider to protect that information and to limit its use only to purposes required for the service. We perform privacy and security due diligence in respect of all third parties that are engaged to provide services to us. The purpose of this exercise is to determine whether a prospective third party service provider maintains the administrative, technical and physical safeguarding measures to protect your personal information while in the custody of such service provider, and otherwise assess privacy risks involved in the proposed service provider arrangement.

    We don’t sell personal information to other organizations or individuals.

  • We review our privacy notices annually and update as necessary to ensure that your personal information is handled appropriately and in accordance with our privacy policies, procedures and practices, and to reflect relevant changes in legislation, applicable authority guidance and industry standards.

    Whenever we update our privacy notice, we’ll post a message in this privacy centre. Please check back for updates.

  • We may record telephone and video interviews to assess you as a suitable candidate for the position that you have applied to, and to consider you for other current or future positions with us.

Contacts

Connect with us by phone, email, fax or in person. Our office is open Monday to Friday from 8:00 am to 5:30 pm.

Ontario Teachers’ Pension Plan
Phone: (416) 228-5900
Toll Free: 1-877-812-7989
Fax: (416) 730-5349
Email: communications@otpp.com
Mail: 5650 Yonge Street, Toronto, Ontario M2M 4H5

In person
Reception: 3rd floor
5650 Yonge Street
Toronto, Ontario M2M 4H5