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Questions about Bill 124? Visit our News section and Bill 124 FAQs in both the working members and retired members sections.

FAQs for retired members

We’ve got the answers to your commonly asked questions

Your Bill 124 questions

Watch this page for updates as they become available. If you haven’t started your pension yet, see FAQs for working members. Updated April 23, 2024 at 5 pm.

  • Once we receive the required information, we’ll be reviewing our records and where applicable, will adjust pensions retroactively, with interest. However, this will take some time due to the volume of adjustments (more than 22,000 pensions were put into pay within the retroactive period).

    We’re aiming to complete all work related to Bill 124 by the summer of 2025, with steady progress starting in the fall of 2024. This will take some time because the high volume of adjustments, on top of our regular service commitments, is unprecedented. We ask for your patience as we work through them all. 

    Our contact centre won't have any further information to share with you at this time, so there’s no need to call or email.

  • If you’re eligible to receive the retroactive salary increase, ensure your former employer has your current address and other important details. They may need to reach you with additional information about the increase and payment process. 

    It’s important to update your address, email or phone number with us too. Simply sign in to your account and review your Profile to ensure everything's correct.

  • The administration of Bill 124 retroactive salary increases for eligible members involves significant effort, representing more than five times the volume of change we typically process each year. We anticipate changes and challenges along the way while we review and process files for:

    • More than 160,000 working members with benefit service within the retroactive period
    • More than 22,000 pensions put into pay within the retroactive period

    We ask for your patience as we work through them all.

    Our contact centre won't have any further information to share with you at this time, so there’s no need to call or email.

  • In June 2019, the Ontario government introduced Bill 124, Protecting a Sustainable Public Sector for Future Generations Act. This legislation capped salary increases for public sector workers to one per cent a year for three years.

    In November 2022, an Ontario court declared the legislation unconstitutional. The government appealed the court’s decision. On February 12, 2024, the Ontario Court of Appeal released a decision on the appeal.  

    The government has also been in settlement discussions and binding arbitration with various federations and unions to address salary implications of Bill 124. As plan administrators, we’re not part of the negotiation process.

    Our contact centre won't have any further information to share with you at this time, so there’s no need to call or email.

  • Please visit our News story for updates and keep an eye on this page. We’ll update both pages when we have new information to share with you.

    Our contact centre won't have any further information to share with you at this time, so there’s no need to call or email.

Your 2-step verification questions

  • 2-step verification provides an extra layer of security for your account. To verify your identity, you’ll receive a one-time security code by text message or call. The code helps ensure you’re the only person accessing your pension information.

    It’s fast and easy.

    Step 1: Sign in with your account number or email address and your password.  

    Step 2: Enter your phone number to receive a six-digit code by text message or call. The code will be valid for five minutes.

    Simply enter the code on the screen to continue to your account. Make sure your phone is nearby at this step.

  • Protecting your personal information is important to us. Like many organizations, Ontario Teachers' is using 2-step verification to add an extra layer of security to your account.

    Signing in with a second verification step helps ensure you’re the only person accessing your pension information, so you can have greater peace of mind.

  • No, you can’t sign in to your account without 2-step verification. You won’t have online access to your pension information or our convenient tools and resources.

    If you have questions about your pension benefits, you’ll still be able to reach us by phone or email.

  • You can use a landline to receive your six-digit security code by phone call. When you're asked how you want to receive your code, choose the "call" option.

  • It's easy to reset your password.

    Step 1: When you sign in and are prompted to enter your password, click ‘Forgot password?’.

    Step 2: Enter your email address or account number to receive instructions on creating a new password. If you don’t see the email, check your spam or junk folder.

    Step 3: In the email, click ‘Reset password’. It'll take you back to our website. 

    Step 4:
    Create a new password, then click ‘Reset password’.

    Choose a unique password with at least eight characters, including any three of the following: 

    • Uppercase letter
    • Lowercase letter
    • Number
    • Special character

    Keep your password confidential and don’t share it with anyone, including family members.

  • No, we require a unique email address for every account. This added layer of protection helps ensure your personal information is safe and enhances the security of our online services.

    Use your personal email since you likely won’t have access to your work email after you change jobs or retire. To update your email address, contact us.

Your inflation questions

  • In 2024, all pensions will receive the full 4.8% increase. The adjustment takes effect in January 2024.

    The adjustment is based on 100% of the adjustment in the Consumer Price Index (CPI), a weighted basket of goods and services typically purchased by Canadian households each month.

    The method used to calculate the adjustment is prescribed by the terms of the plan and is the same method used by most other major Ontario pension plans, as well as the Canada Pension Plan.

    What this means to you

    • In January 2024, you’ll receive a pension increase equal to 100% of the annual CPI increase
    • If you retire(d) in 2023, your first pension increase will be prorated from your last day of credit in 2023
  • The adjustment rate depends on three factors:

    1. The changes in the cost of living in a given year, as measured by CPI

    We use the Consumer Price Index (CPI) because it’s prescribed by the terms of the plan. It’s the most widely-used indicator of price changes in Canada and is considered by Statistics Canada to be a measure of inflation. The CPI represents a weighted basket of goods and services typically purchased by Canadian households each month.

    This basket includes food, clothing, housing, transportation and recreation. Some items are given more weight due to costing a higher proportion of household income. For instance, the cost of food generally uses more household income than the cost of recreation. To learn more about the Consumer Price Index, visit the Statistics Canada website.

    2. The plan’s funding status

    We use inflation protection as a lever to keep the plan sustainable. When the plan has a funding shortfall, smaller cost-of-living adjustments help to bring the plan back into balance. When there’s a funding surplus, inflation levels may be partially or fully restored.

    3. When you earned your pension credit

    There are three levels of inflation protection and they’re based on when you earned pension credit: before 2010, during 2010 to 2013, and after 2013.

    When you earned your pension creditInflation protection levelWhat it means after you retire
    Before 2010> 100%This portion of your pension will keep pace with annual increases in the CPI.
    During 2010-201350% to 100%This portion of your pension will receive at least 50% and up to 100% of the annual increase in the CPI, depending on the plan’s funded status.
    After 20130% to 100%This portion of your pension will receive from zero to 100% of the annual increase in the CPI, depending on the plan’s funded status.
  • The method used to calculate the adjustment is prescribed by the terms of the plan and is the same method used by most other major Ontario pension plans, as well as the Canada Pension Plan.

    We take the following steps to determine the annual cost-of-living adjustment.

    Step 1: Calculate inflation factor

    We compare the average monthly CPI for the 12 months ending in September to the 12-month average a year earlier. We then divide the two averages to get the inflation factor.

    Here's how the factor was determined for the 2024 baseline cost-of-living adjustment:

    155.9
    Average monthly CPI for 12 months ending in September 2023
    ÷
    148.8
    Average monthly CPI for 12 months ending in September 2022
    =
    1.048
    Inflation factor

    Step 2: Convert factor to a percentage

    To communicate the size of the adjustment, we convert the factor to a percentage. Here’s how the factor is expressed as a percentage, using the 2024 inflation adjustment: (1.048 − 1) × 100 = 4.8%

    ( 1.048 - 1 )
    Inflation factor
    ×
    100
    =
    4.8%
    2024 rate

    Step 3: Convert percentage to reflect conditional inflation protection for service after 2009

    For pension credit earned after 2009, inflation protection is conditional based on the plan’s funding status. For pension credit earned during 2010 to 2013, it can range from 50% to 100% of the inflation rate. For pension credit earned after 2013, it can range from 0% to 100%. For 2024, the conditional inflation level is 100% for both periods.

    4.8%
    2024 rate
    ×
    100%
    Conditional inflation percentage for post-2009 service
    =
    4.8%
    Percentage adjustment in 2024 for post-2009 service
  • The inflation protection that some retirees receive on a portion of their pension is conditional on the plan’s ability to provide it.

    Pension credit earned before 2010 is fully protected against inflation, while pension credit earned after 2009 includes conditional, or variable, inflation protection.

  • No, inflation protection doesn’t get banked. On a regular basis we check our financial health to ensure we can pay pensions for your lifetime and beyond. Some years will be better than others. Our plan sponsors, Ontario Teachers Federation and the Ontario government, adjust inflation protection in times of funding surpluses and shortfalls. Changes in inflation protection levels can only be made when valuation reports are filed with the regulators.

    The sponsors have also used surpluses to “boost” pensions for retirees who may have had a year where they received an adjustment less than 100% of the Consumer Price Index (CPI) to the level they would've been at had full inflation protection been provided. In a nutshell, income tax laws prohibit us from repaying you the difference, but with the boost your next cost-of-living increase is calculated on a higher base pension.

  • If you retire from teaching in 2023, your adjustment will be prorated. You’ll receive the adjustment for the time you were on pension in 2023.

  • Many pensioners wonder why their annual adjustment seldom matches the rate of inflation reported in the media. Sometimes it'll be higher and sometimes it'll be lower. That's because the media compares the CPI for the current month to the same month a year earlier. We compare the average monthly CPI for the 12-month period ending in September to the 12-month average a year earlier, effectively smoothing the adjustment from year to year.

  • Increases are capped at 8%. If inflation is greater than 8%, the excess amount is carried forward to a year in which inflation is less than 8%.

  • The same type of limit applies for pension adjustments in the case of “negative” inflation (or deflation) as with positive inflation.

    If inflation is less than 0%, pensions remain at their current levels and the percentage below zero is carried forward to a year in which inflation is positive.

  • Sign in to your account to see how much your pension has changed over the years as a result of annual inflation adjustments.

Adjustments and deductions to your December and January pensions

  • Your pension is deposited on the last business day of each month. For 2024, the deposit dates are:

    • January 31
    • February 29
    • March 28
    • April 30
    • May 31
    • June 28
    • July 31
    • August 30
    • September 27
    • October 31
    • November 29
    • December 31

    While Canada Pension Plan (CPP) and Old Age Security (OAS) payments are deposited a bit early in December, your Ontario Teachers’ pension will still be deposited on the last business day of the month (December 31).

  • If you’re an RTOERO member, the annual membership fee is deducted in January. Contact the RTOERO directly with questions about the fee.

  • If you subscribe to a health insurance plan through the RTOERO (Johnson’s) or Ontario Teachers’ Insurance Plan (OTIP), rates are often adjusted in December or January. Other than deducting premiums each month, we don’t administer your health insurance plan. If you have questions about your coverage or premiums, please contact your health insurance plan directly.

  • In 2024, all pensions will receive the full 4.8% increase. The adjustment takes effect in January 2024.

    The adjustment is based on 100% of the adjustment in the Consumer Price Index (CPI), a weighted basket of goods and services typically purchased by Canadian households each month.

    The method used to calculate the adjustment is prescribed by the terms of the plan and is the same method used by most other major Ontario pension plans, as well as the Canada Pension Plan.

    What this means to you

    • In January 2024, you’ll receive a pension increase equal to 100% of the annual CPI increase
    • If you retire(d) in 2023, your first pension increase will be prorated from your last day of credit in 2023
  • Your bridge benefit will end in the month of your 65ᵗʰ birthday and your pension will be adjusted in January. Why? We provide a bridge benefit, which is intended to supplement your retirement income until age 65 when you’re eligible for an unreduced pension from CPP. If you’ve told us you’re collecting a CPP disability pension, we’ve already adjusted your pension.

Your re-employment questions

  • You can work directly or indirectly for a participating employer for 50 days in each school year you work following retirement without interrupting your pension.

  • If you plan on working after retirement, your arrangement to return to work in education directly or indirectly for a participating employer must be made after your pension starts.

    A resignation is considered valid only if:

    • Your employer confirms acceptance of your resignation without condition
    • No arrangement has been made to return to work in education, and
    • You've either received, or arrangements have been made to pay, any applicable gratuity
  • If you provide services for an employer that participates in the Ontario Teachers' Pension Plan

    • Let your employer know you're collecting a pension when you accept a job.
    • Track the number of days you work.
    • Notify us immediately if you work after the month in which you exceed the re-employment limit. We'll suspend your pension for as long as you work, even if you work for only part of a day.
  • You are. While your employer will report all re-employment service to us, you’re required to track your days and contact us if you plan to work after the month in which you exceed the re-employment limit.

    You can work until the end of the month in which you exceed the re-employment limit without affecting your pension. If you continue to work after the month in which you exceed the re-employment limit, even if for only part of a day, you won’t receive your pension for that month. Your pension will resume on the earlier of:

    • The month in which you have no re-employment service, or
    • September 1 following the school year in which your pension was suspended

    Once you start working, you can review your re-employment days. If you believe the number of days shown in your account is incorrect, contact your employer directly.

    Notify us immediately if you plan to work after the month in which you exceed the re-employment limit. We’ll suspend your pension for as long as you continue to work.

  • Yes. Since you exceeded the 50-day limit in April, you can work until the end of April without affecting your pension. If you plan to work any additional days of the same school year, you must notify us and we’ll suspend your pension.

  • Yes, re-employment rules apply to these types of work arrangements. The definition of “re-employed pensioner” includes all re-employment, teaching or non-teaching, whether done on an employment, self-employment or third-party basis.

  • Any re-employment for which you’re entitled to compensation counts toward the re-employment limit. This includes any re-employment done directly or indirectly on an employment, self-employment or third-party basis for an employer who participates in the plan.

    If you work as a volunteer and the position or duty is normally compensated, you and your employer can’t forgo payment to circumvent re-employment rules.

  • There are unique re-employment guidelines if you work at faculties of education at Ontario universities, Ontario colleges, Toronto Metropolitan University and ministries of the Ontario government after you retire. Contact us for more information.

  • If you’re hired on a part-time basis, days count in direct proportion to your contract percentage. For example, if you’re on a 33% contract and work one-third of a day, three days would count as one day of re-employment.

    If you’re paid by the hour, or hired for a specific task, check with your employer to determine what constitutes a working day for someone in that position.

    Also, be sure to include paid non-working days such as sick days and professional development days when tracking your re-employment service.

  • You should contact us before you begin working after retirement if you’re unsure about re-employment rules. Where questionable situations are discovered, we’ll consider the work after retirement subject to the re-employment rules if the arrangement is in place to escape the application of the re-employment rules.

    Watch our video for an overview on re-employment conditions and how it may affect your pension.

  • It depends on the start date of your board’s calendar.

    Example:

    • Board calendar start date for the 2021/2022 school year is August 30, 2021
    • Your employer asks you to help set up a classroom on August 27, 2021

    If you’ve already exceeded your re-employment limit for the 2020/2021 school year, the set-up day will count toward the 2020/2021 school year. As a result, your pension will be suspended in August and resume in September.

    Since employers have varying calendars, make sure to contact your employer to confirm which school year your work days in August fall under.

  • There's currently no change to the 50-day re-employment limit.

    As you may know, we’re jointly sponsored by the Ontario Teachers’ Federation (OTF) and the Ontario government. The plan co-sponsors must agree to any change in plan terms. While we can help you understand the re-employment rules, we're unable to change them. We also can't anticipate when any changes may occur, so our contact centre won't be able to answer questions about potential changes to re-employment rules.

Your post-retirement survivor benefits questions

  • If you don't have an eligible spouse when you start your pension, you're automatically entitled to the 10-year guarantee at no cost. If you die before receiving 10 years' worth of pension payments, we'll pay the balance of the 10 years to your estate in one lump sum.

    If you die before retirement with no eligible survivors, your contributions plus interest before 1987 are paid to your estate together with a lump-sum payment representing the commuted value of the pension you accumulated from 1987 until your death.

  • Options to increase or decrease survivor pensions don’t come into effect until your pension begins. If you die before retirement, your spouse will receive a survivor pension equal to 50% of the pension you accumulated before 1987 and the commuted value of the pension you accumulated from 1987 until your death. The commuted value can be taken either as a lump-sum payment or a pension.

  • Yes. Reductions for survivor pensions greater than 50% are permanent, even if your spouse predeceases you.

  • No. Survivor pensions for spouses are provided for life and income from a job, another pension plan or inheritance won’t affect the before-tax survivor pension from Ontario Teachers’.

  • Not automatically. If a former spouse remains eligible, you can’t designate a new spouse for a survivor pension. If you don’t have an eligible former spouse, you can apply for a new survivor pension and your pension will be reduced to pay for it. Understand options for new spouses.

  • No. We’re legally obligated to pay survivors directly. If the child is 18 or older, the survivor pension will flow directly to him or her. We deposit payments for a minor with the Accountant of the Ontario Court (General Division) until the child reaches the age of 18, unless someone has become the child’s legal guardian.

  • A designated beneficiary is the person(s) or organization you have designated to receive benefits only if you die before your pension begins and you don't have an eligible spouse at the time of your death.

    Beneficiaries receive a lump-sum payment equal to the commuted value of the pension you accumulated since 1987. Contributions plus interest accumulated before 1987 are refunded to your estate.

General tax questions

  • The tax we deduct varies, based on government requirements and the information you provided, either at retirement or after. When calculating your deductions, we assume that your Ontario Teachers’ pension is your only source of income and that you qualify for the Basic Personal Exemption, unless you tell us otherwise (by submitting a TD1). Government tax tables can change as often as every six months. If a change affects your pension, we’ll notify you.

    You can review or increase the amount of tax deducted from your pension by signing in to your account.

  • We mail your T4A to you annually at the end of January. You can also get a duplicate online through the Document Centre.

  • Re-employment income is taxable income. Your employer will remit tax on your behalf and you'll receive a T4 slip which you must claim.

  • Not necessarily. If you had deductions for support payments to the Family Responsibility Office, the total annual payment is not shown as a note on your T4A. Contact us if you require this amount to complete your tax return.

    If you have a portion of your pension paid from the Retirement Compensation Agreement (RCA), you’ll receive a separate T4A for that amount. For tax purposes, the Canada Revenue Agency requires us to issue T4As for the registered pension plan and RCA amounts separately. 

Changing the amount of tax deducted from your pension

  • You can increase the tax deducted from your pension, to reduce the amount owing at filing time.

    You can make this change on your own by signing in to your account.

  • If you receive a large refund, we may be deducting too much tax. We can reduce the amount deducted if you qualify to claim additional, eligible tax credits. Eligible tax credits could apply if you become disabled, turn age 65, support certain dependents or go back to school.

    To claim the tax credits, complete the federal TD1 and the TD1 from your province of residence.

    You also can ask the Canada Revenue Agency (CRA) for permission to reduce the income tax withheld from your pension for deductions and tax credits that can’t be claimed on the TD1. Such deductions could include large charitable donations, support payments required under a divorce or separation agreement, child care expenses, and allowable RRSP contributions (perhaps carried forward from your working years).

    To request a reduction, complete Request to Reduce Tax Deductions at Source (Form T1213). If CRA approves your request, provide us with a copy of its written authorization to deduct less tax.

Splitting pension income

  • You can allocate up to one-half of your pension income to your spouse for tax purposes. For more information, see Filing your income taxes.

  • The optimal split in pension requires tax software or some old-fashioned trial and error, and a 50% split isn’t always the best solution. Visit the Canada Revenue Agency’s website to see if you qualify. If you do, consult a tax professional to find the optimal split for you and your spouse

  • No. We're often asked to reduce the amount of tax withheld at source. Unfortunately, government legislation doesn't allow us to do this. We're required to deduct tax based on 100% of your monthly pension payment.

Ontario Health Premium

  • The Ontario Health Premium is a provincial tax that we’re required to deduct from pensions paid to Ontario residents. We’ll only deduct this tax if your pension is more than $20,000 per year. The premium is included in your total tax deductions in box 22 of your T4A. While you’re required to calculate the premium and enter the amount on your tax return, rest assured the tax isn’t deducted twice.

    For more information about the premium, visit the Ontario Ministry of Finance’s website or call 1-866-668-8297. For income tax information, visit the Canada Revenue Agency’s website or call 1-800-959-8281.

  • No, the Ontario Health Premium can’t be deducted as a medical expense.

Your security and personal information questions

  • Take these simple steps to keep your information safe.

    • don’t use your Ontario Teachers’ account password for any of your other online accounts, including banking, email or social media
    • change your password on a regular basis
    • keep your account number and password confidential. Don’t share them with anyone, including family members
    • choose a unique password, at least eight characters long, with at least one uppercase letter, number and special character
    • always use your account to update personal information, like telephone numbers, email and mailing addresses
    • be aware of potential scammers who may use fake emails, pop-up ads, text messages or phone calls to try and trick you into divulging personal information
    • change your password immediately if you suspect it’s been compromised
  • To retrieve your account number, you must use the email address associated with your account.

    To reset your password, you’ll need to sign in with your account number or email address associated with your account. When you're prompted to enter your password, click ‘Forgot password?’. You'll receive an email with instructions on creating a new password.

  • Sign in to your account. Go to your Profile and update your info in the Contact Information and Phone Numbers sections. Make sure to click Save to confirm your changes.

    Do we have your current personal email and phone number on file? If not, update them today.

    Keeping your address, email and phone number up to date ensures you’ll always receive info and updates about your pension. 

     

  • Yes. Uploading your documents directly to your account is an easy and secure way to ensure we have the documentation we need to pay your pension.

    We know the documents you share with us contain personal information. We have robust privacy and security policies in place to help keep your information safe. For more information, review our Member Privacy Notice.

  • Help protect yourself from cyber criminals and other scammers by changing your password every three months. Don’t use the same password for multiple accounts – each password should be unique. Reusing passwords means that if a bad actor gains access to one of your accounts, they may be able to gain access to your other accounts as well, resulting in identity theft, financial loss, and other serious consequences. Don’t use any part of your birthday, social insurance number or other private information as part of your password.

    Take these steps to update your password for your Ontario Teachers’ account:

    1. Go to the sign in page and enter your email address or account number, then select ‘Sign in’
    2. When prompted to enter your password, select ‘Forgot password?’.
    3. Enter your email address to receive instructions on creating a new password. If you don’t see the email, check your spam or junk folder.
    4. In the email, select ‘Reset password’. It'll take you back to our website.
    5. Create a new password, then select ‘Reset password’.

    Keep your password confidential and don’t share it with anyone, including family members. 

  • To help protect yourself from scams, keep in mind:

    Phone calls and voicemail

    We may sometimes call you, but we’ll never ask for your password or two-step verification code. We’ll never make threats; beware of suggestions of false urgency or calls for immediate action.  If you receive a suspicious call from someone claiming to be us, disconnect and contact us immediately.

    Email and text messages

    Delete messages from unknown numbers and email addresses. Be wary of suspicious links, altered logos and spelling errors. Pay attention to the sender’s email address, for example, the body of the email may have an Ontario Teachers’ logo, but the email address might be fake or inconsistent. Before clicking on a link, verify that the email is from a legitimate source, for example, ensure the sender has an @otpp.com email address.

    Social media

    Social media can present real security threats when you share information about yourself or your family. For your safety, don’t share email and mailing addresses, phone numbers, birthdates, or special milestone with specific dates on Ontario Teachers’ social media pages, in comments or by direct message. We’ll never contact you about your Ontario Teachers’ account through social media channels.

    For a more fulsome list of types of scams, visit the Canadian Anti-Fraud Centre’s scams index.

  • If you believe your Ontario Teachers’ account has been compromised in any way, contact us immediately.